AMP Bank is hoping to drive deeper into the mortgage market this year after adding new digital features to its broker servicing platform.

Major banks such as ANZ have begun to lose support from mortgage brokers in the last month as turnaround times on assessing home loan applications have blown out to more than 30 business days.

ANZ advised brokers last week that it was taking 32 business days to complete assessments on complex mortgage applications and 26 business days for applications requiring lender’s mortgage insurance.

ANZ’s turnaround times appear to have doubled since the start of February when the bank reported that it was taking 16 days to assess complex applications.

A Broker Pulse survey of brokers conducted by Momentum Intelligence last month found that AMP Bank was the third-ranked lender in the country for assessing loan applications.

Other mid-tier lenders such as Macquarie, ING and Adelaide Bank also ranked highly in the survey.

AMP Bank managing director Sean O’Malley said the bank was continuing to boost investment in its systems to improve digital servicing of brokers.

“Together with offering highly competitive rates in our key target markets, we are committed to ensuring that it’s easy to do business with us,” he said.

“AMP Bank’s top three ranking by brokers on turnaround times is a reflection of the great service inroads that we’ve made to date.”

AMP recently added an online borrower identification capability to its platform along with acceptance of e-signatures on loan applications.