Heritage Bank is Australia's largest mutual bank. Wedded to ethical practices often thought of as highly traditional, it is looking to maintain its values as it embraces the newest technologies.?? Over the past 12 months, Heritage Bank has been rolling-out bots to revolutionise services and the overall experience for their employees and customers alike.?? Ahead of the Chatbots Summit 2018, Julie Boulton, Former RPA Developer Lead at Heritage Bank shares insight into Heritage Bank's bots journey to date and how to successfully develop and deploy new bots to drive benefits for your business. View interview here where Julie explores: Heritage's Bots journey to date. Making the leap to bots to drive internal efficiency and improved customer service. Getting staff on board with the change. Lessons learned from their journey so far. The Chatbots Summit held 28 - 29 August 2018 at the Swissotel Sydney brings together over 40 Chief/Head/Directors of Digital Strategy, Digital Service, Digital Experience, Customer Service, CX, Data, AI from the likes of the ANZ, NAB, OCBC Bank, QSuper and many more. View the final program now. If this event is of interest, register online or contact us at +61 2 9229 1000