Operational Excellence in the banking industry is essential for success in this age of accelerating technology and innovation. It has never been more imperative for organisations to lower cost and increase efficiency, while still remaining focused on customer satisfaction improvement and experience.In order to deliver a customer-centric continuous improvement culture, banking giant ANZ has selected and embedded organizational 'champions'. Detailed training and ongoing support is provided to the 150 champions who have been nominated across ANZ, with over half located in Manila, Bengaluru, Chengdu, New Zealand and Fiji.LEARN MORE: ANZ's Operational Excellence Strategy to Embed a Customer-Centric Continuous Improvement Culture.In this exclusive presentation, Tara Heylin, Business Improvement Manager, at ANZ explores how to drive a continuous improvement culture across every one of your locations to improve CX.View the presentation to explore:•    How ANZ is embedding a network of Champions •    The Elements required for successful advocates•    Driving a Continuous Improvement culture focused on CX•    Successes, Challenges and Results achieved.VIEW FULL PRESENTATION: How ANZ is Driving Customer Experience through a Continuous Improvement Culture.