As Operational Excellence enters a paradigm shift, banks and financial services organisations find themselves needing to make significantly more strategically aligned transformations. This ensures not only bottom line impact through process efficiency, but top line growth as process improvement becomes more customer centric.The 14th Annual OPEX Week Australia taking place 26-27 July 2018 in Sydney, has been designed to explore case studies and applications of process excellence with a focus on not just end-to-end process efficiency, but an understanding of how culture and transformation through technology plays an integral role in achieving OPEX strategy and customer focus.Download the agenda here.    With 40 speakers on this year's panel - including representatives from ANZ, ING Direct and American Express - 2 brand new workshops, 3 stream categories and one industry-leading awards night, this is a must attend event for process excellence leaders in the financial services industry.Find out more about the full speaker line up and sessions here.