There's a new era in Shared Services & with significant impacts on financial services. Technologies such as RPA, Machine Learning, Automation and Blockchain, and forces around the new CFO and M&A, are changing the landscape.The 21st Annual Shared Services and Outsourcing Week 2018 - the leading SSO event in A/NZ - will provide insights from 50+ speakers from Suncorp, NAB, Bupa, Lend Lease, Sydney Water, SA Health, AusPost, Telstra, Queensland Treasury Corporation, ANZ, Department of Finance, more.VIEW AGENDA: Shared Services & Outsourcing Week 2018Explore cross-functional case studies including:•    Collaboration: How Bupa are developing a collaboration hub to align transformation efforts •    CFO Panel: Importance of SSC agility with ANZ, RT Health Fund and Beca•    Value Added: How Telstra are centralizing global HR Shared Services to a single centre to add value•    Customer Centricity: How Queensland Urban Utilities are leveraging customer-centric design to move up the value chain  â€¢    Change Management: How ABC are embedding change management strategies for seamless transformation •    Leveraging Data: How Public Safety Business Agency's data lake is reducing intelligence processing times •    Harnessing Technology: How Lend Lease are implementing a new ERP system in 8 countries and 4 languages with optimal uptake•    Process Simplification: How ANZ are removing complexity to drive valueView the agenda now!