Every year, the Shared Services & Outsourcing Network (SSON) releases a State of Industry report, exploring the trends shaping the way Shared Service Centres operate and drive value across different industries, functions and maturities in Australia and New Zealand.View the Report: APAC State of the Shared Services & Outsourcing Industry 2018. Benchmark your SSC with the rest of the industry in A/NZ, and explore trends in:•    The Future of Shared Services •    Geographic distribution, function, and maturity of SSCs in A/NZ•    Current stages of GBS implementation•    SSO operating models by GBS, single or multi-function•    Resourcing trends and the rise of Front Office support•    Impact of Intelligent Automation, Artificial Intelligence and Robotic processing•    SSO strategies for staying ahead of digital disruption•    A shift from Transactional to Knowledge-based services•    Biggest skill shortages and impact on recruitment strategies•    And more!Download the full report: APAC State of the Shared Services & Outsourcing Industry 2018.The 21st Annual Shared Services and Outsourcing Week 2018 - the leading SSO event in A/NZ - will provide insights from 50+ speakers from Suncorp, NAB, Bupa, Lend Lease, Sydney Water, SA Health, AusPost, Telstra, Queensland Treasury Corporation, ANZ, Department of Finance, more.VIEW AGENDA: Shared Services & Outsourcing Week 2018.