The digital revolution is causing a dramatic shift in the insurance industry. Changing customer expectations coupled with increased competition in the market as digital pioneers like Amazon and Google look to expand insurance products, is propelling innovation and transformation across the insurance sector.What's more, with Accenture recently revealing only 16% of customers are willing to continue to buy products from their current insurer, it's clear that there is an urgent need to appeal to the new generation of customers. With this in mind, the Next Generation Insurance Summit 2018 looks to answer some of the questions around how to create innovative products that are digitally transformed and customer-centric, transform a business model with effective culture change strategy and how to implement impactful, personalised customer engagement strategies. The summit will address:•    Creating and implementing a customer facing digital strategy across online, mobile, apps and in store•    Implementing culture change in the digital environment•    Understanding the impacts of automation and data to improve customer experience and personalization•    Preparing for the future of insurance and how the industry will continue to be impacted.View the final program now.Key Featured Speakers Include: •    Marc Miller, General Manager, Group Strategy and Innovation, Medibank•    Tim Cradock, Head of Strategy, Allianz•    Marcus Marchant Head of Digital, QBE Insurance•    Dean Van Es, CEO, FastCover •    Kate Williams, Head of Customer Strategy and Engagement, AHM •    Barry Leung, Head of Strategy and Actuarial Services, Defence Health•    And more! For the full speaker line up, view the final program.Held on the 17 - 18 May 2018 at the Novotel Sydney Central, don't miss your opportunity to network with like-minded professionals and learn about strategies on transforming the insurance business model through digital acceleration, innovation and personalisation in order to increase customer retention to remain relevant in the competitive digital environment. To register, book online now.