Please join us at the 2016 FOS Australia National Conference on Thursday 8 September at the Melbourne Convention Centre.The financial services sector continues to be subject to intense scrutiny from the media, community and government, and it's now more important than ever for us to share our expertise and knowledge to deliver consumer trust and confidence in financial services.Our theme for this year's conference is 'Beyond the promise - a new resolve'. This theme reflects both our ongoing efforts to improve our dispute handling at FOS, and also our commitment to working with all our stakeholders to achieve improved standards, ethical practices and service levels across the whole financial sector.The next few years are critical to ensure current efforts to improve professional and ethical standards across all sectors of the financial industry move beyond promises, into action.Registrations for attendance close 30 August.