In today's competitive lending market, Australia's banks are fighting to create the optimum customer experience in order to win market share. With margin pressure and increasing cost of capital, banks now face the added pressure of reducing costs on top of sky high customer expectations. Many banks have turned to loan automation as a cost-effective solution for improving customer experience as it can provide a customised service while keeping costs low.In an industry snapshot recently conducted for the 12th Annual Loan Origination Excellence conference, Heads of Lending from five of Australia's leading banking institutions share their loan automation strategies, all with the end customer in mind.5 WAYS TO BOOST CUSTOMER EXPERIENCE WITH LOAN AUTOMATION1.    Commonwealth Bank  -  "About 30% of our customers now access a home loan calculator on a mobile device." … read more.2.    Citibank  -  "Customers have needs greater than just a seamless home loan experience - they want to make sure they've got the bundle, with the cards attached and the right discounts…" … read more.3.    Suncorp  -  "Products these days are becoming more commoditised. Businesses are looking to the process side to deliver not only a cost advantage, but also a customer benefit…" … read more.4.    Elders  -  "As a smaller financial institution the challenge has been to learn from the commerciality of large institutions, but not to replicate their institutional customer engagement models." … read more.5.    Bank Australia  -  "For customers, the advantages of digitised processes extend across easier process experience, no witnesses, faster receipt and submission times and quicker access to loan funds."  … read more..View the full industry report to learn how these 5 Australian Banks are improving the banking experience by using loan automation in different customer-centric ways.The industry report has been developed for the 12th Annual Loan Origination Excellence conference held 13-15 February 2017 in Sydney, which will explore customer-centric loan automation strategies such as Robotic Process Automation. Hear from a global speaker panel of 16+ lending experts that includes HSBC, ANZ, India Bulls, Westpac, ING Direct, Joust, Hashching, Suncorp and more. Find out more about the event now!