According to a recent study, traditional customer experience channels in Australasia are set to drop from 60% to 45% in terms of importance over the next 3 years. Digital channels are fast becoming the preferred platforms for customers as their expectations and behaviours change. Ahead of Digital Customer Service 2015, we've put together 7 steps you can take to provide great service to your customers digitally and ensure channel integration is aligned with their needs. Download the Article here:  7 sure-fire ways to transform digital customer service In the article, you will learn more about: â€¢             Mapping the customer journey to design your digital channel strategy•             Ensuring consistency of your services and messages across your digital channels•             Using data analytics to enhance digital service capability for your customers Want to know more? Website: Digital Customer Service 2015 The Royce Hotel, Melbourne24 - 25 November, 2015Digital Customer Service 2015