Customer Experience is fast becoming the No.1 priority across every industry, with the Banking and Finance sector being impacted most.This exclusive report "Top 7 Customer Experience Predictions for 2018", has been developed to help banks and financial institutions navigate the future of customer experience, with insights backed by industry research and global CX Network.READ FULL REPORT: Top 7 Customer Experience Predictions for 2018. The report not only explores the most pressing CX issues and emerging trends predicted to disrupt organisations in 2018, it also shares strategies from global CX leaders from around the world, including Dan Bandsholm Erens, Office of the COO, Danske Bank, Thierry Derungs, Chief Digital Officer, BNP Paribas and 6 other leaders from Virgin Galactic, Thomas Cook, Nissan, Hermes and more, to provide a diverse industry perspective.Read the report to learn more about:•    Top 7 Customer Experience predictions for 2018•    Customer expectations in 2018•    Hyper-personalisation at every touch point•    Turning customer data into action•    Omni-channel to conquer... at last•    The impact of social media•    Next level artificial intelligence and the hybrid workforce•    The rise of the intelligent enterprise•    PLUS, 8 Big Predictions from leaders at BNP Paribas, Nissan, Virgin Galactic, Danske Bank, Hermes, more.Download the full report now: Top 7 Customer Experience Predictions for 2018.A customer-centric focus at the Commonwealth Bank of Australia (CBA) has certainly helped the banking giant become Australia's leading retail bank, known to be #1 for its customer experience. By driving and integrating CX throughout its service delivery, operations and employee culture, CBA has successfully increased their NPS by 14 in its 12 year journey.Ian Andrews, Executive General Manager - Customer Experience and Retail Strategy, Commonwealth Bank, will be sharing his insights and strategies for success at the upcoming 11th Annual Customer Experience Management Summit 2018 - the #1 Customer Experience Event in Australia and NZ.View the agenda now to find out more about Ian's session and CBA's customer-centric journey.Other CX leaders from the Banking/Finance sector joining the Summit's 60+ speaker panel include:•    Ivan Prpic, Head of Digital Experience, AMP•    Allan Byrne, Head of Member Engagement, HBF Health•    Greg Szudrich, Head of Digital Marketing, Rabobank•    Harriet Wakelam, Director of Human Centred Design, IAG•    Sarah Graham, Head of Customer Initiatives, NAB•    Scott Howard, Director of Customer Experience Design, QBE Insurance•    Fernando Samaha, Head of NPS, NAB•    Matthew Hingston, Head of Marketing and Customer Experience, Greater Bank•    Brendan French, Group Customer Advocate and Executive General Manager Customer Advocacy and Remediation, Commonwealth Bank•    Jason Shugg, Head of Customer Strategy, Bupa•    Gabrielle Dracopoulos, VP - Customer Advocacy, Citi•    Karen Wynn, General Manager of Membership, RACQVIEW FULL AGENDA: 11th Annual Customer Experience Management 2018.CEM 2018 has been specially designed to provide strategies for Enhancing Customer Experience Through VOC, Analytics, Culture, Digitization, Brand Management and User Experience, while giving you the opportunity to build strong industry networks and connections through over 30 hours of interactive networking.View the full agenda now to see the full speaker line-up, sessions, case studies, discounts and more.Register now and save $800 with our biggest early