The application of Lean Management in financial services companies has led to a greater emphasis on customer outcomes. It could be argued that Lean Management holds more value than ever before - commonly stated goals of Lean like 'improving quality' and 'eliminating waste' are not always enough to yield an effective business outcome. Suncorp is taking Lean management to the next level, employing the Toyota Production System across the Group to improve the value stream experience for customers. In this article, Vass Cayas, Lean Coach - Personal Insurance (PI) arm at Suncorp, discussed how Lean Management is being applied to embed continuous improvement capability. Read the article here - Lean Management: Why Suncorp is focused on these 3 areas Â·         Buy in and mindsets·         Metrics and tracking·         Value stream mapping At PEX: Process Excellence for Financial Services 2015, taking place on 20-22 October, Vass will present an in-depth case study on how Suncorp have designed customer centric processes to improve efficiency and customer experience. To see the full list of sessions and speakers, download the agenda here.