It is time for retail branches to change. Faced with declining customer footfall and cash transactions, on top of market, regulatory, customer, cost and operational challenges, many banks are struggling to achieve even moderate growth.According to an Accenture report, the answer lies in 'doing the basics right' - starting with the retail branch - to improve efficiency, customer relevance and profitability across banking and financial services.In fact, banking giant NAB has pledged $6 million toward its Sydney flagship branch, featuring an Apple Store inspired layout, instore cafe and teaching islands to guide customers in an open environment, all to improve branch experience.With research recognising branch service as a top 3 driver of customer satisfaction in Australia, branches must evolve to cater for digitally engaged consumers and shed their legacy, transaction-oriented architecture.Read the full report to learn about the future of retail branches.The Accenture report will explore how the traditional bank branch model needs to change, exploring:•    3 key business models for future banks •    Streamlining operations and delivering what customers really want•    Leveraging technology and social media to differentiate your brand from the herd•    Find out more…Learn more at the Future Branches Summit 2017The Future Branches Summit held 25-26 July 2017 in Sydney has been designed to solve the primary challenges faced by stakeholders involved in retail branch strategy, branch operations, and retail network distribution, including: •    Optimising branch network through smart analytics on customer needs, demographics and behaviours.•    Evolving branch services and design through a human-centric approach that enables deeper customer conversations and addresses complex financial needs. â€¢    Leveraging technology and digital capabilities to automate service experience and enhance convenience.Featuring Expert Speakers including....•    Andres Cueto, SVP, Director of ATM Channel & Branch Strategy, BBVA Compass (USA)•    Shaun Rowley, Senior Director of Capital One Cafés, Capital One (USA)•    Steven Odgers, Head of Distribution Transformation, ANZ Bank•    Jody Grima, Executive Director - Service Delivery, Service NSW•    Robert Lee, Human-Centred Design Lead, National Australia Bank•    Paul Francis, General Manager - Retail Services, Heritage Bank•    And much more.View the Agenda to see the full list of speakers, sessions, learning outcomes and more.Learn more about Australia's only event on branch and retail network evolution.