Just five years ago, few would have predicted that internet banking would provide more revenue than branches, and that 90 percent of daily transactions would be electronic. This report identifies the key challenges banking and financial services professionals face in dealing with the rapid changes in technology, legislation and consumer behavior. The paper also describes the evolution of banking along with projections into the future, key capabilities bankers need to adopt, and how to go about experimenting at the edges to remain competitive, while protecting core business assets. This is a free report sponsored by TSWG, innovators in the creation of electronic customer origination technology for the financial services industry.Download this free report now. Inquiries to Sciobhan Leahy on +61 7 3640 4800 or expresso@tswg.com.au