20 - 22 May 2014 Swissotel Sydney Download the full agenda here The 7th Customer Experience Management 2014 event will cover the following key industry issues: * Mastering Customer Metrics and Analytics * Optimising Digital Channel Integration and Associated Services * Improving your Customers' Journey from the Insight Out Benefit from 20 in-depth case studies by senior-level Customer Experience Management professionals from a variety of industries to pick up innovative ideas and strategies to implement in your own organisation, including: * NRMA who will reveal how to create a compelling social media customer experience to remain competitive and attract new customers * Beyond Bank Australia will demonstrate how they created a completely new brand to meet the needs and wants of their customers $500 EARLY BIRD DISCOUNT AVAILABLE UNTIL 07/03/2014 Register now