This year FOS's National Conference has been approved for CPD accreditation and offers a unique program that explores: The Future Consumer: What are the expectations, trends and behaviours of the future consumer and what opportunities and risks will they bring to the industry?The Future Industry: How will the future consumer impact the products and services that the industry provides? Where should our focus lie?  What could emerge as potential dispute issues? The Future Confidence: What are the attributes that influence consumer confidence and trust?  How is the financial services sector performing against these attributes?  How do we use these to build future confidence in the industry? When:Welcome dinner - Wednesday 29 October 2014Conference - Thursday 30 October 2014Where: Melbourne Convention CentreRSVP: Registrations close 15 October 2014Secure your place today and start planning your conference experience by clicking here.