ANZ cool on outsourcing
ANZ's new chief information officer, Anne Weatherston, has poured cold water on those hoping her recent ascendancy to the bank's top technology role will open the door for outsourcing opportunities."I've dealt with many outsourcing deals, not a big fan of outsourcing," said Weatherston in response to a question at an industry event last week held by Enterprise Ireland."You really ought to know what are the core competencies you want to retain inside your organisation," the CIO added. "What is it they are doing, what are they better at doing … once you've got that in your supply chain of the requirements then relate that to buying that sort of service from that vendor."The comments represent the first hints that Weatherston has given in public about how ANZ's technology might or might not change following her appointment, after she commenced work in mid-February. The bank took more than a year to replace its former CIO Peter Dalton, after he was reassigned within the bank.ANZ is not known to have historically had major IT services outsourcing contracts, but it does operate its own substantial offshore facility in Bangalore, India, where it has been steadily increasing its headcount over the years — with the number expected to be more than 3500 currently.In addition, the bank does do some outsourcing in the area of telecommunications — in May 2009 the company entered a $500 million deal with Optus for managed telecommunications and network services.On another matter, cloud computing — a popular topic of conversation amongst CIOs at the moment — ANZ's Weatherston said: "We're very interested in it … Looking at more HR-type services and desktop-type services, I think that it's a real possibility for the future."When asked by the floor, "Do you think initially it will be your cloud or the vendor's cloud," Weatherston replied hesitantly: "It will be our cloud initially, yes."