ANZ hires new customer advocate

ANZ said it appointed Rhonda Day as customer advocate to replace Bill Robinson who is retiring after five years in the role.

ANZ is one of a handful of banks with such a position, a form of internal ombudsman and one that minimises the number of customer disputes escalated to the Banking and Financial Services Ombudsman.

Day is currently the interim University Student Ombudsman at Monash University and was previously the Assistant State Ombudsman in Victoria, ANZ said.