ANZ hopes to have a more uniform experience for customers undertaking self-service banking, with tools developed for the bank's Asian operations being adapted for its domestic markets.ANZ chief information officer Anne Weatherston, speaking at an FST Media banking technology conference in Melbourne yesterday, said the history of investment in the group's super regional banking operations "has necessitated the adoption and pursuit of a transformational approach to our business strategy and plan. Five years ago we were a largely Australian and New Zealand based consumer bank. Now we operate in 32 countries."Her talk provided a brief update of the bank's priorities, eight months after it outlined a five-year investment program for its domestic business. In October 2012, ANZ said it planned to spend up to A$1.5 billion on a range of upgrades, many of them relating to applications for mobile devices.Weatherston said yesterday: "Our challenge has been to create a new bank and also build out technology where there was previously none. The plan was always to leapfrog not copy."Weatherston said we, ANZ, have "commenced replacement of much of our core infrastructure and desktop capability."She said the bank was "well advanced in the deployment of [the] private cloud. This is allowing us to add scale but absorb costs, and provide greater speed of response, scalability and resilience."The bank will also cater to staff demand to "bring their own" computer to work. She said the bank was "replacing the entire end-user environment with a new platform that will enable BYO."This, she said, will foster "new employee collaboration capabilities."Weatherston said ANZ aimed "to provide a seamless and consistent cross-border experience for our customers regardless of their touch-point." She said this proposition was "well developed for our institutional clients. In Asia, we have now delivered new end-to-end mobile and online transaction banking capability." This is the system known as Transactive, a product that provides account access for business-owners and managers.She said a version of Transactive would be implemented later in the year across New Zealand and Australia, "providing our clients with full super regional connectivity."On consumer products, Weatherston said the bank was "developing a fully integrated device independent platform that will allow our customers to bank, initially, within Asia, but in the near future also in Australia and New Zealand."