The forensic detail of banks' bonus and commission arrangements for tellers and other sales staff is emerging as a fresh point of controversy in the wrangle over reform of financial planning practices.Diane Tate, acting chief executive of the Australian Bankers Association, asserted in a media statement on Friday that bank staff, "do not get paid commissions." Tate was responding to media releases from Industry Super Australia, which included research by Rice Warner, that have struck a fresh nerve with the industry group.Tate said in her statement that "bank staff receive a salary and may have access to a performance bonus paid subject to a balanced scorecard."The banking industry has been campaigning to water down the Future of Financial Advice reforms that became law last year, and the Federal Government seems likely to makes changes that chime with the banks' views.According to Tate: "The ABA is seeking changes …  to address the overreach of the law."She said that "at the moment, those exemptions don't work properly and would result in customers having to speak to a different banker about a bank account or a home loan or general insurance product or consumer credit insurance."We know this will frustrate customers and bankers if they can't complete their retail banking transactions with one person."Tate said the ABA sought "technical amendments [that would] only ensure that customers can do their banking in simple, easy and low cost ways like they do now. "These changes will also make sure consumers can continue to get free, simple, general advice on financial products from their bank branch, their bank website and even off their smartphone." "FOFA was designed to improve the quality of personal advice from financial advisers. Financial advisers, whether they work for a bank, credit union, industry super fund or any other type of financial institution will need to meet the best interest duty if they provide personal advice to retail clients on investment products. The banking industry fully supports the best interest duty," Ms Tate said. Industry Super's deputy chief executive Robbie Campo, in an email yesterday, wrote: "Despite attempts to portray these proposals as technical amendments, a number of consumer and senior groups share ISA's concerns that the changes will significantly dilute the important consumer protections put into financial advice laws less than a year ago.""The problems identified with conflicted remuneration are not limited to traditional commissions. There are numerous financial incentives paid to drive product sales. "Allowing any conflicted remuneration to be paid to incentivise sales of complex tier one products including super through general advice will conflict financial advice as readily as a commission."Leon Carter, national secretary of the Finance Sector Union, was asked for a comment and replied in an email: "The criteria for the performance bonuses paid to bank staff is volume based sales.""That is the only measure that matters in our industry - how much money you can make for your employer."The broken pay models in our industry don't work, and they are not about recognising the excellent