The Finance Sector Union has collated a fresh, though familiar, catalogue of grievances by banking sector staff. FSU members listed "unrealistic sales targets - often with products that do not meet customers' needs - and a culture where new sales, rather than servicing client needs, drives the industry," the union said in a summary of the survey's findings posted at its website on Friday."Serious understaffing, overtime issues, a lack of relief, bullying and a widespread inability to take sick and annual leave head the list of finance workers' other concerns about our industry," the FSU said.The union said the findings would be "key items in the FSU's response to the Australian Bankers Association's review into product-based payments and other questionable practices that have damaged the reputation of the industry in recent years."The survey "showed many employees were paid very limited bonuses for achieving goals - and a lot missed out entirely."?Staff were asked to turn a blind eye to bullying, gift giving, sexual harassment and many other unethical behaviours, driven by incentives, the FSU said. They were also asked to hide information about the real reasons projects were undertaken; to avoid bad media coverage or the union being made aware of these practices. The union said workers told it "the industry needed to look at customer service, not just sales."Examples of complaints the FSU said it received from banking sector employees included:  â€¢    pressure to meet targets, resulting in "unnecessary stress to create opportunities - even though illegitimate";•    customers registered for internet banking against their will;•    customers sometimes sensing product pushing, with staff "under pressure to sell everything possible to clients";•    staff cuts and self-service options producing "many complaints from customers";•    staff shortages in the credit department causing delays in getting loans approved and settled;•    harassment, micromanaging and bullying is "rife and totally supported by industry heads, the whistle-blower process is useless and supports only management";•    "bullying has a new name - Reasonable Management Action";•    "frequent contacting of customers to quiz them on their banking is harassment, many get accounts they don't want, sometimes they don't realise they've bought them - the elderly are often victims";•    "there is little service now, customers are bullied out to the machine then told they're not allowed back in the branch, executives turn a blind eye to what actually occurs in the branch, and allow this to happen through lack of staffing, poor staff training and general disregard for those who work for them";•    "there is too much pressure to meet targets at any cost - they should not be linked to pay increases";•    "people are working through lunch or finishing late and not being paid overtime, some are getting called in on days off";•    customers needing service "are ranked a poor second behind those with potential sales value";•    "the performance and rewards system is based on showing the largest possible financial benefit to the employer from one's activities, so there is strong financial incentive for individuals to hide the bad; to not act ethically