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Briefs: RBA pays dividends, One-stop-shop complaints body a win for customers

15 September 2017 4:45PM
The Reserve Bank of Australia recorded a net accounting loss of A$897 million over the year to June 2017, the bank revealed yesterday in its annual report. In RBA style, "earnings available for distribution" nevertheless amounted to $1.286 billion in 2016/17. This amount was paid in full as a dividend to the government. The Australian Bankers Association has welcomed the introduction of legislation to establish the new Australian Financial Complaints Authority. The AFCA will replace the Financial Ombudsman Service, the Credit and Investments Ombudsman and the Superannuation Complaints Tribunal.  "The ABA strongly supports moving to a one-stop-shop to simplify how customers resolve complaints," ABA chief executive Anna Bligh said. It is proposed that the SCT will continue operating after the introduction of the AFCA to ensure that complaints lodged prior to its introduction are finalised.

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