Briefs: Westpac NZ's mobile spend; BNZ's longer Wellington wait; BNZ's EmotionScan
Westpac NZ has announced plans to spend NZ$15 million over 18 months on rolling out a new online banking platform that it said would allow customers to use all its online banking services from all types of mobile devices. It began the rollout in mid-September to 5,000 staff and expects some customers to start using it by the end of October. BNZ has confirmed its 1,200 staff in Wellington will now have to wait until November before returning to their regional headquarters building. A magnitude 6.5 earthquake on July 21 brought down ceiling panels throughout the three-year-old Harbour Quays building, setting off fire sprinklers and damaging equipment. BNZ originally planned to have staff return in September. BNZ has launched an online service that uses facial recognition technology to understand how customers feel about their money. The service is called EmotionScan and was developed with Massey University psychologist Stuart Carr and Swiss company nViso. BNZ is encouraging customers to use the tool on this website. https://begoodwithmoney.co.nz/emotion-scan