Following the launch of Good Shepherd Microfinance's Financial Inclusion Action Plan initiative last week, two of the big bank participants, Commonwealth Bank and Westpac, have released their FIAPs for the next year or two.The major banks and Bank Australia are among 12 "trailblazers", including government, education and community sector organisations, that have agreed to set out the steps they will take to improve financial resilience for excluded groups.Each organisation has committed to produce a plan containing specific measurable actions it will take to advance inclusion. The overall program has a particular focus on women and girls.The CBA and Westpac plans draw heavily on existing programs. Both banks feature the work they do to help customers facing financial hardship, which is actually a requirement of the National Credit Code.They outline a number of planned extensions or enhancements to those. For example, CBA said it would "increase the visibility" of its financial hardship program.CBA is training selected frontline staff to conduct needs-based conversations with customers. It is also improving the capacity of frontline staff to deal with customers experiencing domestic violence.It is training financial planners to do a better job of dealing with financial issues that affect women.The bank plans to provide specialised indigenous banking to help indigenous business owners create sustainable businesses and it is developing a refugee assistance package to help newly arrived Syrian refugees set up their banking.It is improving bank and ATM access for people with disabilities.Westpac has established a dedicated anti-family violence help team that will investigate and implement service improvements to support customers and employees with financial issues linked to domestic and family violence.The bank will evaluate the effectiveness of its financial literacy initiative, the Davidson Institute, which has been operating since 2011. The institute is extending its mandate into business skills.It will implement initiatives to help remote Indigenous Australians to gain better access to banking services.And it will extend its Thrive program, which helps asylum seekers and refugees, providing a A$2 million line of credit for small business lending. Staff will be seconded to Thrive to share skills.It has committed to continuing its funding of the Many Rivers microfinance project, which is targeted at funding the establishment of businesses by Indigenous Australians.