For the second time in two years, the Australian Securities and Investments Commission has called on consumer credit insurance providers to clean up their act.In 2011, ASIC reviewed the industry and found that product disclosure was not up to standard, sales processes lacked transparency, and complaints were not being dealt with adequately.This week it followed up with a report that said the industry had adopted its recommendations but there was still "significant" room for improvement in the claims experience.Consumer credit insurance policies provide cover to consumers if they cannot meet their credit repayments in cases of redundancy, accident or illness. About half of all such policies are sold with credit cards, one-third with personal loans and around 10 per cent with home loans.In its 2011 review, ASIC said: "Problems with the process of selling consumer credit insurance have been identified by regulators and consumer groups over a number of years. Some of those complaints include accusations that consumers were sold CCI products without their knowledge or consent, that pressure tactics and harassment were used to get sales, [and] that misleading representations were made."ASIC said another problem was that a large number of consumer credit insurance claims were denied. Thirteen per cent of claims on CCI products were denied compared with two per cent of all personal general insurance claims.In the latest review, which was undertaken for ASIC by Susan Bell Research, the overall finding was that claiming on a CCI policy could be stressful and costly. Many consumers said there were unacceptable delays in assessing claims.Others complained that they were not made aware of exclusions when they bought their policies. Claims were denied on the grounds that the policy-holder had a pre-existing condition, was a contract worker, had not met a required waiting period or was too old.