National Australia Bank will have to pay A$110,000 in income insurance to a customer seriously injured in a 2008 motor vehicle collision after a court found the bank's insurance arm failed to issue the policy requested by the customer two years earlier.Justice Mansfield of the Federal Court of Australia said the primary issue in the case was whether the plaintiff Paul Ravesi "should be entitled to damages on the basis that he should have received a policy in his name and for his personal benefit of $140,000 for total permanent disability cover. "This cover, comprising life cover of $150,000 and TPD cover of $140,000 had been recommended by an MLC adviser Peter Moore."Ravesi says he accepted that recommendation, but the actual policy documents provided for a lower level of cover.The court accepted there was a degree of negligence on the part of the plaintiff and so reduced the insurance payable by NAB by 40 per cent.