• Contact
  • Feedback
Banking Day
Stay Ahead. Stay Informed.
Concise. Candid. Provocative.
Get the daily banking news that matters
Banking Day – Your trusted source for independent financial insights.
Subscribe Now
  • News
  • Topics
    • All Topics
    • Briefs
    • Major Banks
    • Authorised deposit-taking institutions
    • Insurance, funds and super
    • Payments, mobile & wallets
    • Consumer lending
    • Mortgages
    • Business lending
    • Finance regulation
    • Debt capital markets
    • Ratings agencies
    • Equity capital markets
    • Professional services
    • Work & career
    • Foreign news
    • Other topics
  • Free Trial
  • Subscribe
  • Resources
    • Industry events
  • About us
    • About Banking Day
    • Advertise
    • Feedback
    • Contact Banking Day
  • Search
  • Login
  • My account
    • Account settings
    • User Admin
    • Logout

Login or request a free trial

Customer resolution a focus of ANZ redundancies

07 November 2016 4:41PM

Cost cutting and staff cuts are warming up at ANZ, with at least 30 jobs - and maybe five times as many - to be chopped in sensitive areas.The Finance Sector Union late last week advised members that "167 positions" were being made redundant, "of which 30 employees will ultimately become retrenched."ANZ confirmed that 30 staff will go but suggested the FSU's version was highly misleading. A spokesperson clarified that "the 167 is the number of people in the teams.  ANZ recently advised staff that around 30 back-office roles within its Australian operations will be made redundant as we continue to simplify our structure, standardise processes and further improve productivity."The bank only a week ago outlined a A$100 million charge to cater to "restructuring", a provision now being applied to fund the cuts now publicised by the FSU. Over the last year ANZ reduced overall staffing, at the group level, by the order of 3500.The union elaborated that, "last week, ANZ announced a restructure and redundancies in its customer resolution teams at Docklands and South Melbourne and at Pitt St, Sydney and Eagle Street, Brisbane."The FSU added that "we know from past restructures at ANZ that the number of staff ultimately retrenched has been higher than what was initially proposed by the bank."

I'm a returning subscriber

*
Password reset *
Login

Request a free trial

  • Emailing you the news at 7am.
  • Covering core lending and funding issues, strategy, payments, regulation, risk management, IT, marketing and more.
  • Original news and summaries of major stories from other media – ditch your newspaper subscriptions.
  • Focused on banking and finance, saving you the time spent wading through newspapers and other services.
  • With reporting from former editors and senior writers from the AFR and The Australian.
  • Configured for your phone, laptop and PC.
Free trial Banking Day
Stay Ahead. Stay Informed.
Concise. Candid. Provocative.
Get the daily banking news that matters
Banking Day – Your trusted source for independent financial insights.
Subscribe Now

Consumer lending

  • Latitude, Harvey Norman liable for interest free GO card con

Copyright © WorkDay Media 2003-2025.

Banking Day is a WorkDay Media publication

WorkDay Media Unit Trust

  • Privacy policy
  • Terms of access and use