Customer retention the focus for new Virgin Money loan
Virgin Money said it will introduce price discounts in the third and fifth year of a home loan and also allow customers to take a repayment holiday of 12 months at any stage during a loan.Virgin said it would shave 0.1 percentage point off the interest rate after three years and a further 0.2 per cent off the rate after five years. Virgin Money currently promotes a variable rate loan at a rate of 7.59 per cent, equivalent to the real (rather than advertised) rate available from major banks. Andrew Russell, director of Virgin Money Home Loans, said Virgin Money wanted to be a major player in Australian retail financial services.