Consumers and businesses were unhappy with their banks last year for choosing not to pass on all of the Reserve Bank's cash rate reductions. But financial institutions ended the 2012/13 financial year with higher customer satisfaction ratings.Customer satisfaction surveys released by Roy Morgan Research yesterday show that financial institutions improved their consumer ratings by an average of 2.9 percentage points over the year to June, and their business customer ratings by an average of 60 basis points.After a dip in the second half of 2012, the big banks have continued the upward trajectory in satisfaction ratings that they have been on for a decade.In the consumer banking market, ANZ was the big mover. Its satisfaction ratings went up 5.3 percentage points during the financial year. After dropping to the lowest ranking among its peers last year, it has moved back into third spot.Commonwealth has a satisfaction rating of 80.7 per cent among retail customers, followed by National Australia Bank, with 79.1 per cent, ANZ (78.5 per cent) and Westpac (78.1 per cent).Westpac leads the pack in the business banking market, with a satisfaction rating of 67.9 per cent, followed by Commonwealth Bank (64.4 per cent), NAB (61.7 per cent) and ANZ (59.6 per cent).Among the smaller institutions, Victoria Teachers Mutual Bank has a retail customer satisfaction rating of 94.8 per cent, Teachers Mutual Bank has a rating of 93.7 per cent and bankmecu is on 93.5 per cent.In the business banking market, Bendigo and Adelaide bank has a satisfaction score of 80.6 per cent, Macquarie is on 68.9 per cent and St George has a score of 68.9 per cent.