The Australian Collectors & Debt Buyers Association has written a code of practice for its members, spelling out ethical and governance requirements for companies that buy and collect impaired consumer debt.It is the first time the association, which has 18 members, has produced a code and it was written in consultation with government, consumer groups and members.The industry has its ethical challenges. The Credit & Investments Ombudsman reported that the companies most often subject to complaints during the 2014/15 financial year were debt collectors and buyers.Key commitments under the code cover the provision of information about rights and obligations to debtors, fair treatment and compliance with the law.Code signatories undertake not to engage in aggressive or deceptive practices, or threaten litigation or insolvency proceedings in situations where such action is not possible, intended or being considered.Signatories undertake not to embarrass debtors and to handle complaints promptly.The code also covers staff training standards, a plain language communication protocol and an outline of how financial hardship cases will be dealt with.Compliance with the code is a compulsory obligation of the association's membership. Members include ACM Group, Baycorp, Collection House, Credit Corp, Dun & Bradstreet and Pioneer Credit.