FMS was a small player in mortgage processing, operating with a team of about 60 since its entry into the local market in 2001. Then, in August 2012, it grew its business more than four-fold when it bought Perpetual's mortgage processing business.The company has integrated its acquisition without any major hiccoughs and is now looking to use its scale to bring new products and services to the market.Last year it invested in the Australian start-up Mogo, which has developed a software application that allows consumers to gain access to all their accounts with a single password.Mogo also has some account aggregation features that FMS plans to offer lenders that will allow for faster credit assessment. It is incorporating the Mogo process into its system.And FMS has started marketing a digital signature that it has operated for Kiwibank, in New Zealand, for the past three years.FMS's chief executive, Patti Eyers, said FMS has kept all the clients it took over from Perpetual in 2012. And it has kept most of the 250 staff who moved across to FMS as well.FMS's role is to look after all the documents generated in a mortgage sale, from credit approval to settlement. It also does some reverse mortgage servicing, and, in New Zealand, it has an arrears' servicing business.Eyres said mortgage processing was a business where economies of scale were important, and now that FMS has scale it is able to invest in the business.Developments in the market are also a factor in the timing of the company's investments. The launch of the electronic conveyancing service, PEXA, last year is encouraging market participants to look for efficiencies in their processing that will allow them to take advantage of savings in cost and in time by moving from a paper-based conveyancing system to e-conveyancing.FMS's general manager of sales and relationships, Chris Evans, said the use of digital signatures had the potential to cut the time needed to process a mortgage by up to five days.Evans said: "You eliminate all the mail to and fro, and it reduces error [too]. In a manual process, 30 or 40 per cent of documents have errors, usually because people miss things and send back an incomplete document."FMS is working with Symantec to attach a digital certificate to documents. This process will also apply facsimile signatures to documents (although this is for cosmetic purposes only).In Australia, all documents except the actual mortgage can be signed digitally. The mortgage still requires a "wet" signature.FMS is owned by the US mortgage processing company, First American, which has a worldwide network of 250 offices. Eyres said the local business was drawing on its parent's expertise and technology.Eyres said: "Processing is important because it goes to the customer experience. Customers want their loan to go to settlement as quickly as possible. Our investments are about improving the timeliness of the process flows."