Barclays has been fined £72 million for failing to conduct anti-money laundering checks on wealthy customers because it did not want to inconvenience them, the BBC reports. The Financial Conduct Authority said the clients involved were classified as "politically exposed persons," which meant they presented a higher AML threat. The FCA said the bank went to "unacceptable lengths" to accommodate these customers. "Barclays ignored its own process designed to guard against the risk of financial crime and overlooked obvious red flags to win new business," the FCA said. The first Misys-Efma research report, released in the UK, explores banks' views on achieving customer-centricity and surveyed 185 banking professionals worldwide. It found 75 per cent of those banking professionals thought banks hadn't concentrated efforts on improving customer services and remained focused on sales specific activities; and 48 per cent believed 'customer-centricity' to be an overused term. The survey also found that core banking systems are the biggest barrier for banks to optimising sales performance; that 87 per cent of banks globally perform less than ten per cent of sales via digital; and that sales via digital are forecast to jump from 13 per cent today up to 75 per cent in three years, yet bankers are unsure how to achieve this.