Complaints data provided by banks and insurance companies for the half-year to December 31, 2016 were released by the UK Financial Conduct Authority overnight (AEST). The FCA has adopted a new reporting format to capture complaints that were settled on the same day, along with those settled within three days and eight weeks, split into more categories than in previous half-year segments, along with firm-specific data. For example, among the majors, TSB and Bank of Scotland (Lloyds Banking Group) reported resolution rates of 90 per cent and 88 per cent, respectively, of credit card complaints within three days, versus some serious laggards, such as Santander Cards UK and Ulster Bank (Royal Bank of Scotland Group) that were only able to resolve four per cent and 24 per cent, respectively, of complaints within three days.