Four thousand collection calls a day from Westpac

Slide 54 in the Westpac presentation pack yesterday featured a few high-level data points on the bank's operations.

The bank said it handles 270,000 home loan applications each year, one million other consumer loan applications, and 220,000 business loan and lease applications.

The bank fields 10 million service requests a year from customers.

The bank makes 1.5 million calls a year hassling customers over late payments.

Fifty thousand a year end up receiving specialised help over debts they cannot pay.