Members Equity keeps the customers satisfied
Members Equity -- the industry superannuation fund-owned bank -- appears to be delivering what its customers want, judging by several recent industry statistics and surveys.APRA's banking statistics for May show ME's home loan portfolio -- entirely securitised -- standing at about $10.8 billion, placing it well ahead of high profile regionals such as Bendigo Bank and Bank of Queensland with $5.7 billion and $5.6 billion respectively.And as this newsletter noted in April, ME appears to be attracting a less risky class of home loan borrower than some of its peers, with average loan-to-valuation ratios in its last securitisation pool at 64 per cent, compared to other issues this year such as St George Bank's Crusade Trust at 66 per cent; Australian Mortgage Securities ARMS Trust (funding Wizard and others) at 77 per cent; Interstar at 69 per cent and Commonwealth Bank's Medallion Trust at 67 per cent.ME's standard owner-occupied loan and its investment home loan were both rated five stars as having "excellent qualities" in Cannex's March 2004 survey.Between March and May 2004, unsecured personal lending -- credit cards and personal loans -- grew faster than any other bank's, albeit from a fairly low base, according to APRA's figures. Volumes increased from $134 million in March to $149 million in May -- an 11.1 per cent rise in just two months.ME's MasterCard credit card carries a low interest rate of 9.95 per cent and rates five stars for both high and moderate users in Cannex's July survey. It is the only five-star rated card in both categories that offers a fee waiver -- after annual spending exceeds$7,500.ME traces its origins to the 1994 Super Members Home Loans joint venture between National Mutual (now AXA Asia Pacific), the ACTU and several industry superannuation funds.In 2001, ME was created with AXA and 43 superannuation funds as shareholders and gained a banking licence. It re-branded earlier this year as the "super funds bank" after the industry funds bought out AXA's interest.In February, the funds announced plans for ME to take control of Industry Fund Services by 2006. The merged entity will offer mortgage, credit card and savings products, and the above-average investment performance of the industry super funds, to around seven million workplace-based super fund members in direct competition with the private sector banks.