Improvement in mobile technology is the top investment priority for financial services organisations, research released by Telstra suggests.Seventy-four per cent of the 34 companies surveyed said they planned to invest in "mobility technologies" over the next year, one third more than said they had spent on this area a year ago.Investment in other e-commerce capabilities and network security ranked equal second as investment priorities.In findings that may chime with Telstra's own business objectives, the research highlighted that video-enabled financial services concepts appealed to 57 per cent of people. Telstra said 37 per cent of all Australians with a smart phone conduct at least one banking task using their mobile device, and "80 per cent… [said they would like] to use the video-based financial services concepts we presented them with from within their home."Telstra said 62 per cent of financial services firms said they had invested in video-conferencing and collaboration during the past 12 months, while 56 per cent plan to do so this year.Telstra highlighted ME Bank's workplace banking kiosk as an example of the genre, though other banks, including Westpac, are also ramping up investment in video-conferencing.