Banks and other authorised deposit-taking institutions will have to report to APRA and publicly disclose the nature and terms of any repayment deferrals and the volume of loans to which they are applied under the relief package announced by the government and the Australian Banking Association.APRA spelled out its regulatory approach to repayment deferrals yesterday, announcing that it would be writing to all authorised deposit-taking institutions to advise them of the reporting treatment for loans subject to the new support arrangements.It was one of a number of regulators that went public with details of how their approach would be modified as part of the financial services industry's response to COVID-19.APRA said that where a borrower who has been meeting their repayment obligations until recently chooses to take up a repayment deferral, the bank need not treat the period of the repayment holiday as a period of arrears. Nor does such a loan need to be regarded as restructured.It said ADIs will have to provision for these loans under relevant reporting standards.And the Coronavirus SME Guarantee Scheme is to be regarded as an eligible guarantee for risk-weighting purposes.The Australian Financial Complaints Authority will modify its approach to dispute resolution to support all government and banking sector initiatives that assist small businesses and consumers.AFCA said in a statement: "We will take into account the unprecedented circumstances that financial firms are currently operating in when considering any complaints that may arise."AFCA understands that firms may be putting in place alternative staffing arrangements and may not be in a position to act quickly on requests for information.AFCA has activated a significant response plan that will identify and fast-trach COVID-19 related complaints. It has set up a support hotline for those affected by the pandemic (1800 337 444).AFCA said it is encouraging its members to work constructively with affected consumers and small businesses during any period of disruption, particularly consumers and small businesses in hardship or who may be experiencing difficulty paying debt.The Australian Securities and Investment Commission said it will work with financial institutions to accelerate the payment of outstanding remediation to customers. ASIC is suspending work on a number of activities that are time critical and putting its resources into the COVID-19 challenge. These activities include a number of reports and reviews, such as its report on executive remuneration, updated internal dispute resolution guidance and a consultation paper on managed discretionary accounts.It will also suspend its enhanced onsite supervisory work, including its Close and Continuous Monitoring Program.It will provide relief from some regulatory requirements. It has already indicated a "take no action" stance in relation to the timing of annual general meetings and the conduct of AGMs by electronic means.