The electronic bill has arrived
Electronic bill presentment is at a tipping point, according to the bill payment service provider BPay. The company released the results of its annual payments survey yesterday, showing that 82 per cent of people now receive bills in electronic form.That figure is up from 78 per cent last year - and up from 39 per cent back in 2007.Growth in electronic billing is good news for BPay, which has been building up its electronic service, BPay View, for some years. BPay View is a secure system for receiving, storing and paying bills electronically.BPay's general manager of business services, Keith Brown, said the number of billers offering BPay View had increased from 65 to 133 over the past year and there had been a 20 per cent increase in consumers using the service, which makes the customer base around 1.8 million.BPay View will face competition this year. Rival secure digital mailbox services, offered by Australia Post and Digital Post Australia, have gone live in recent months, after long gestations.The standard BPay service has 44,000 billers and will be used to pay more than 350 million bills this year.According to the survey, 72 per cent of Australians used BPay to pay a bill in the past 12 months. The service has a 34 per cent share of wallet, which means that it is used to make one-third of bill payments among those people who use it.Respondents also reported that they had increased their use of direct debits, PayPal (not usually associated with bill payment) and telephone (which had been in decline for a number of years but has had a revival).Direct debit is the most widely used form of bill payment, after BPay. More than 50 per cent of respondents used it to pay a bill last year.Brown said one of the big changes over the past year was an increase in mobile bill payment. The proportion of BPay users who made a payment on a smartphone or tablet went up from eight per cent in 2012 to 25 per cent last year.