The transaction account morphs into a personal financial manager
Macquarie Bank is betting that consumers are looking for a financial manager and not just a transaction facility when they log on to their bank accounts. The bank has developed a range of digital tools around the theme of personal financial management for the launch of new transaction and savings accounts in its personal banking division.Customers will be able to track their spending history, which will be searchable in a variety of ways, and use that data to set payment alerts, create budgets, manage tax records and design savings plans.Other banks offer their customers similar tools. What sets Macquarie's approach apart, according to Macquarie Banking and Financial Services chief digital officer Luis Uguina, is the sophistication and flexibility of the system.An example is that the Macquarie system can incorporate assets held outside Macquarie in calculations of assets and liabilities. Another is that the system adjusts for internal transfers (money moving between accounts held by the same customer) when calculating spending histories. "Dealing with internal transfers is a problem in many PFM tools," Uguina said.Customers can flag payments, such as charitable donations, as "tax-related" transactions, which can then be imported into a document for delivery to a tax agent.They can attach documents, such as receipts or warranties, to payment records. They photograph the document and then use an attachment tool in the online account.The system uses geolocation, so that customers can ask for a file that details spending history on a business trip to another city or an overseas holiday. That spending can then be broken down into categories such as food, groceries and so on.A calendar on the account's home page highlights dates when bills and other payments are due.Another alert gives customers a warning when they are approaching a spending limit on a particular expenditure category.Macquarie's "new" transaction and savings accounts have actually been in the market for almost a year. In October last year it started contacting customers with offers of a transaction account, savings account and a new credit card.Macquarie head of personal banking Ben Perham said the digital banking platform had a soft launch last year, with a number of tools still in development. The bank is now promoting its offering.Perham said product development would continue, with one-click account opening and closing in the works.Customers will soon be able to ask for alerts telling them the details of their contactless payments. This is doubly useful: it is becoming increasingly common for receipts not to be offered after a contactless payment; and the alert will operate as a fraud detection system. And customers can lock accounts whenever they want.Perham said Macquarie would invite early adopters to use a beta site and give it feedback on new services.Macquarie is approaching the end of a five-year project to install a new A$250 million SAP core banking system. Perham said deposits and home loans were on the new system."We have built from the ground up. The digital layer sits on top of the new core and there are things it