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Westpac tops business customer satisfaction

Westpac has surged ahead of its big bank rivals in the business bank customer satisfaction rankings. According to DBM Consultants' latest Business Financial Services Monitor, Westpac's overall rating of 7.6 (out of 10) is the highest customer satisfaction score a big bank has received since 2015.Commonwealth Bank and NAB have overall ratings of 7.1, while ANZ is lagging at 6.9. On DBM's scale, Westpac is "a long way ahead" of its rivals.Westpac's key support base is among micro businesses (which have turnover up to A$1 million) and small businesses ($1 million to $5 million turnover). Among medium businesses ($5 million to $50 million) it comes back to the pack and among large business ($50 million-plus) it is at the bottom of the rankings. CBA and NAB are the most favoured at the big end of town.

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