The Banking Code Compliance Committee has called on banks to ensure their commitment to Banking Code obligations extends to the services they provide through Bank@Post, particularly commitments that deal with vulnerability, accessibility and inclusiveness. The BCCC said it is working with the Australian Banking Association and the Customer Owned Banking Code Compliance Committee to ensure Bank@Post services come with adequate oversight, systems and processes. The ABA has committed to providing the BCCC with a workplan by the end of the year, with a detailed implementation plan to address areas of concern and improve practices. Banks will be required to review their compliance frameworks. Bank@Post has 3500 outlets around Australia, with 12 banks using it to offer services. BCCC chair Ian Govey said in a statement: “With an increasing reliance on Bank@Post as an alternative to traditional; in-person banking at branches, it is crucial banks ensure these services comply with their code obligations.” Govey said code obligations that apply to Bank@Post include having trained and competent staff, taking extra care with customers experiencing vulnerability and providing inclusive and accessible banking services. Acting BCCC chief executive Rene van de Rijdt said: “We know through our monitoring work that customers seeking face-to-face banking services, like those offered through Bank@Post, may be more likely to be experiencing vulnerability. “We see banks continuing to improve their practices to meet the needs to customers experiencing vulnerability and to deliver inclusive and accessible services. These standards also apply to services delivered through partners, including Bank@Post.”