A number of banks’ customer satisfaction ratings rose over the past 12 months, despite rising loan interest rates and some tardiness in passing on deposit rate increases. Roy Morgan reports that Bendigo Bank, ING, St George and Westpac all received higher satisfaction ratings from their home loan customers over the 12 months to May. Ratings for Macquarie Bank, Bankwest, NAB, Commonwealth Bank, Suncorp and NAB fell over the same period. The bank with the highest rating among home loan customers is Bendigo Bank, with a 91 per cent score. The bank also enjoyed the biggest increase in its satisfaction rating – up 4.8 percentage points over the 12 months. ING’s satisfaction rating rose from 88.1 per cent to 88.3 per cent. Macquarie Bank had the third highest satisfaction rating, at 81.6 per cent, despite a decline of 1.6 percentage points. The bank that suffered the biggest fall was Suncorp Bank, with a 10.5 percentage point drop to 72.2 per cent. Among the big banks, NAB has the highest satisfaction rating in the survey, at 75.6 per cent, followed by Westpac (75 per cent), CBA (74.3 per cent) and ANZ (69.5 per cent). The average score for the 12 banks in the survey fell 1.6 percentage points to 75.5 per cent. Roy Morgan chief executive Michele Levine said the average ratings for the banks is higher than early 2020, before the pandemic lockdown started.