Latitude Financial’s ASX-listed scrip sunk to a record intra-day low on Wednesday after the company was unable to quantify how many customers had been affected by the illegal hacking of its data systems this month. In a carefully worded statement, Latitude said that a “forensic review” of the large-scale data theft found that additional information relating to past and present customers – and rejected credit applicants - had been hacked. Last week the company confirmed that details of Medicare and driver licences had been captured in the cyber-attack. However, the company is still unable to clarify the number of past and present customers and applicants whose personal information had been compromised. “While to the best of our knowledge no compromised data has left Latitude’s systems since Thursday 16 March 2023, regrettably our review has uncovered further evidence of large-scale information theft affecting customers (past and present) and applicants across Australia and New Zealand,” Latitude told the ASX. “Our people are working urgently to identify the total number of customers and applicants affected and the type of personal information that has been stolen.  “We appreciate how frustrating this latest development will be for our customers and we unreservedly apologise.” The lack of clarity crunched investor support for the company when trading of the stock was reinstated on Wednesday. Latitude’s share price touched an intra-day ebb of A$1.01 before it closed down 7 per cent to a record low of $1.12. The company said that it would give an update once it had determined the full extent of the data theft. Latitude, which claims to have around 2.8 million active customers, also did not say whether it would defer the introduction of a new fee structure on a range of credit cards and finance products. The monthly account service fee on the Gem Visa card is scheduled to increase to $9.95 on 29 March, while payment handling fees are set to rise to $3.95 from $2.50. Fees are set to rise also on the Latitude 28 Degrees Mastercard and the Low Rate Mastercard and the Infinity Rewards Visa card. The company’s service platforms have been operating at a degraded level since details of the attack on the company’s systems were disclosed on 16 March. Customer service officers have told customers that the sophisticated attack had forced the shutdown of internal and customer-facing systems. The protracted outage has paralysed most digital communication channels used by customers, including email and call centre operations. There has been no communication with customers through Latitude’s Twitter page since 17 March. The disruption appeared to intensify on Tuesday as customers highlighted their inability to access accounts online. Others who have online access to accounts are reporting that account records are incorrect. Many customers are documenting on social media their tortuous efforts to close accounts with the company. Latitude is facing large customer losses and a blowout in costs from the cyber-attack as accountholders incur fees to replace driver licences, passports and Medicare cards. Service NSW has advised Latitude customers that they will need to pay a $29 fee to replace driver licences. “You will need to pay for the replacement