IT Systems

• John Kavanagh

Westpac has launched an ambitious upgrade of its technology simplification program in a bid to improve customer outcomes and bring its cost-to-income ratio down to the level of its better performing b.. read more

• John Kavanagh

The Australian Taxation Office has conducted raids on business suspected of using, manufacturing or supplying electronic sales suppression tools to avoid paying tax, and it has issued a warning to bus.. read more

• John Kavanagh

Commonwealth Bank has extended its partnership with Microsoft to further ongoing cyber security initiatives and develop generative AI applications. read more

• George Lekakis

Thousands of retailers and professional service providers across the country were unable to accept card payments on Wednesday after a telecommunications outage paralysed merchant terminals operated by.. read more

• George Lekakis, John Kavanagh

Afterpay customers have been hit with late fee notifications after a systems failure resulted in direct debit transactions not being processed by the company. read more

• John Kavanagh

Electronic lodgement network operators PEXA and Sympli have been given a starting date of December 2025 for full interoperability of their e-conveyancing services. read more

• John Kavanagh

More than half of Australian lenders can only identify customers facing financial stress when payments are missed, and few lenders have data analysis tools sophisticated enough to identify stressed cu.. read more

• George Lekakis

Commonwealth Bank has handed itself an early Christmas present that could potentially shield it against expensive compensation claims from business customers who suffer financial losses during banking.. read more

• Banking Day staff

Bendigo and Adelaide Bank’s youth-focused digital brand Up has launched a money management tool promising to help consumers get their finances under control by automating bill payments and savings pla.. read more

• John Kavanagh

Following the announcement that banks will develop a confirmation of payee system as the priority project for the industry’s new Scam-Safe Accord, Australian Payments Plus has detailed the work it wil.. read more

• John Kavanagh

Commonwealth Bank is pushing into new areas of business banking specialisation, following the success of its previous moves into healthcare, hospitality and trades. read more

• John Kavanagh

Just days after a PEXA senior executive told investors that Australia’s e-conveyancing interoperability program was “complex and challenged” and should be reviewed, the company’s chief executive told.. read more

• John Kavanagh

Banks are stepping up their efforts to protect their customers against scams, announcing the launch of a Scam-Safe Accord whose first project will be the development of a confirmation of payee system. read more

• John Kavanagh

ANZ’s approach to building its new ANZ Plus digital home loan, which was launched yesterday, was to look for external providers with market leading components and engineer parts of the platform itself.. read more

• John Kavanaagh

Payments company Novatti is selling its 19.9 per cent shareholding in accounting software company Reckon and will use the proceeds to repay debt, crystallising a significant loss on its investment in.. read more

• John Kavanagh

Lender and lending platform technology company Tic:Toc  has changed its name to Tiimely, having tired of being confused with a social media platform. read more

• George Lekakis

The collapse of Optus’ telecommunications network on Wednesday morning triggered waves of disruption to digital banking and customer services across the nation. read more

• George Lekakis

A new research program is set to lift the lid on the comparative performance of call centres operated by Australia’s leading banks. read more

• John Kavanagh

Westpac chief executive Peter King has outlined an ambitious technology investment program for the next couple of years, as the bank looks to move on from years focusing on risk management fixes, cust.. read more

• Banking Day staff

Commonwealth Bank has launched an interest free finance product for solar panel and battery systems. read more