Are you ready for the Next Generation Customer?
To help you make better decisions when developing your customer strategy, this whitepaper with insights from MasterCard, Monarch Bank, BMO Financial Group, KPMG, JPMorgan Chase and more will answer questions including:
• What are the three most important aspects of a customer experience strategy that financial services need to focus on specifically?
• Where will the Financial Services sector be in 5 years time, in relation to the experience they offer to their customers?
• Are you ready for the Future of Customer Experience within the Financial Services?
Read the full whitepaper here
Learn more at the #1 CX Event in Australia!
Designed to help organisations navigate the future of customer experience, the 12th Annual Customer Experience Management Summit 2019 will bring over 100+ CX thought leaders and an incredible panel of 60+ speakers to discuss strategies for Enhancing Customer Experience Through VOC, Analytics, Culture, Digitization, Brand Management and User Experience.
Key speakers from the financial services industry include:
• Matthew Hingston, Head of Marketing and Customer Experience, Greater Bank
• Graeme Holm, Founder, Infinity Group
• Van Dissing, Program Director, Service Revolution Transformation, BT Financial Group
• Sarah Wright, Head of Customer Experience & Strategy, Latitude Financial
• Brendan Donoghue, Head of Customer Experience, UniSuper
• Karishma Mendiratta, Head of Customer Experience and Digital, Sunsuper
• Robert Tedesco, Vice President of Loyalty & Partnerships, American Express
• ...and many more!