"We hear this word disruption a lot. Most people think disruption is about technology. Well it's not about technology. Disruption is all about customer experience." Simon Pomeroy, Chief Digital Officer at Westpac New Zealand.
We recently caught up with Simon to discuss the thinking behind Westpac's digital finance strategy and how they are evolving their business model in order to 'self disrupt' in a competitive marketplace.
The article reveals how Westpac NZ has leveraged technology to tie innovation and customer experience together in order to evolve in a digital marketplace, and how they are moving towards a more agile way of working.
Download the Article:
How Westpac New Zealand is driving innovation through the customer lens Digital Financial Services 2015
25 - 26 August 2015
The Menzies Sydney
Website:
Digital Financial Services 2015