Commonwealth Bank continues to have a bias toward driving growth in its retail banking business.
Ian Narev, chief executive of CBA told the
Financial Review: "The big prize, above all, [is] realising what I would describe as the latent growth in that core franchise: retail and small-business banking."
Narev used the interview, the Boss insert in the newspaper, to recap themes from the bank's strategic briefing two months ago.
"We see a big opportunity here and we see an enormous strategic challenge" he said. "Because if we are not willing to adapt our business models to seize the Âopportunity and respond to the challenges of this technology, we will get left behind.
'The next chapter is to really drive the culture towards the customer and collaboration."