Danny Pavisic, formerly the deputy, has been promoted to CEO of Unity Bank.
Pavisic replaces the mutual bank's long-serving CEO Mark Genovese, who has accepted a new leadership role as CEO of Westfund, a mutual health insurance fund.
Pavisic, 57, learned the trade over 18 years at Commonwealth Bank.
He was head of cards at Cuscal for four years in the early 2000s. He joined the then Maritime Credit Union 15 years ago.
Genovese yesterday told Banking Day that, unsurprisingly, loans demand had dropped right off given the situation people find themselves in.
"We're spending a lot of time looking after members," he said, with around 300 members (out of more than 40,000) so far seeking help to defer payments.
But, he said, "this has slowed down a bit, JobKeeper has helped to lessen the overall impact."
This touch may be one of the reasons Unity Bank has a net promoter score of 96 per cent.
The bank has around A$1.2 billion in assets and a capital ratio of 16.5 per cent.