FOS annual report: growth in claims management agents a concern 13 October 2014 4:51PM Consumers taking a dispute to the Financial Ombudsman Service are much more likely to use a claims management company than in the past, according to the FOS annual report. The trend has been attacked.. read more
FOS annual report: home loans the dispute hotspot 13 October 2014 4:50PM Bank of Queensland markets itself with the message that "it's possible to love a bank" but it has proved to be one of the financial institutions whose customers are more likely to take a dispute to th.. read more
Housing finance market catches its breath 13 October 2014 4:49PM After a strong rise in July, the housing finance market took a breather in August. read more
Briefs: CBA advice review update, Cuscal to acquire SPS 13 October 2014 4:48PM Commonwealth Bank's open advice review program, which is looking into financial advice received by customers of Commonwealth Financial Planning and Financial Wisdom between 2003 and 2012, has received.. read more
BOQ mortgage turnaround a work in progress 10 October 2014 5:06PM Bank of Queensland's bid to bring its underperforming home loan business back to system growth remains a work in progress, with the bank growing its mortgage book by just 0.8 per cent over the 12 mont.. read more
Banks' social media marketing spend grows 10 October 2014 5:00PM Social media is making serious inroads as a marketing tool in banking. ANZ's managing director of commercial and business banking in Australia, Mark Whelan, said his business unit was putting 50 per c.. read more
Upfront commissions lead to poor life insurance advice 10 October 2014 4:59PM More than one-third of consumers advised on life insurance by financial planners received advice that failed to meet relevant legal standards, an Australian Securities and Investments Commission surve.. read more
Every economy is different, says Murray 09 October 2014 5:33PM There was a distinct change of emphasis in David Murray's remarks when he spoke about the global regulatory response to the financial crisis in a speech in Sydney last night. read more
Asset-backed securities make comeback 09 October 2014 5:32PM The recovery of the mortgage-backed securities market is a highlight of the Australian Financial Markets Association's annual market report, which shows that RMBS secondary market turnover is growing.. read more
HICAPS accepts Amex payments 09 October 2014 5:26PM Healthcare industry payment service HICAPS has started accepting payments made with American Express cards. HICAPS is used mainly by ancillary health service providers and has more than 48,000 partici.. read more