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Consumers taking a dispute to the Financial Ombudsman Service are much more likely to use a claims management company than in the past, according to the FOS annual report. The trend has been attacked.. read more

Bank of Queensland markets itself with the message that "it's possible to love a bank" but it has proved to be one of the financial institutions whose customers are more likely to take a dispute to th.. read more

After a strong rise in July, the housing finance market took a breather in August. read more

Commonwealth Bank's open advice review program, which is looking into financial advice received by customers of Commonwealth Financial Planning and Financial Wisdom between 2003 and 2012, has received.. read more

Bank of Queensland's bid to bring its underperforming home loan business back to system growth remains a work in progress, with the bank growing its mortgage book by just 0.8 per cent over the 12 mont.. read more

Social media is making serious inroads as a marketing tool in banking. ANZ's managing director of commercial and business banking in Australia, Mark Whelan, said his business unit was putting 50 per c.. read more

More than one-third of consumers advised on life insurance by financial planners received advice that failed to meet relevant legal standards, an Australian Securities and Investments Commission surve.. read more

There was a distinct change of emphasis in David Murray's remarks when he spoke about the global regulatory response to the financial crisis in a speech in Sydney last night. read more

The recovery of the mortgage-backed securities market is a highlight of the Australian Financial Markets Association's annual market report, which shows that RMBS secondary market turnover is growing.. read more

Healthcare industry payment service HICAPS has started accepting payments made with American Express cards. HICAPS is used mainly by ancillary health service providers and has more than 48,000 partici.. read more