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AFCA has found Commonwealth Bank liable to compensate an elderly couple $71,000 following a series of unauthorised transactions conducted by their daughter. read more

A ‘rebalancing’ of its asset mix, in line with strategy, has seen a pick up in business lending and a slump in consumer lending at Bank of Queensland. read more

Expansion of the Home Guarantee Scheme, as proposed by the Labor Party, may render the lenders mortgage insurance segment redundant, and raise doubts around the viability of mortgage-backed securities.. read more

Bank branches “remain in demand” the 2025 Consumer Banking Report from Accenture shows. read more

The Full Court of the Federal Court has upheld an earlier ruling that Sunshine Loans, a provider of small amount credit contracts, charged prohibited fees over a four-year period. read more

Banks and financial services firms will need to maintain and publish a dashboard on Reportable Situations and Internal Dispute Resolution data – as soon as the second half of 2025. read more

Personal loan arrears jumped by over 6% across all age-groups over 2024, iliion said in their March Consumer Stress Barometer. read more

The superannuation sector is calling for policy makers to reconsider relying on the New Payments Platform for Payday Super from next year, and instead extending the use of BECS for Payday Super. read more

A group of 19 regional and rural mutual banks are ramping up a campaign for major banks to made subject to a levy that would be funnelled to smaller banks to subsidise the cost of their atypically lar.. read more

Shortcomings in ANZ’s Global Markets leadership with regard to the importance and ownership of non-financial risk management (including conduct risk) resulted in a lack of effective embedding of thes.. read more